Refund Policy for Fazato

Last Updated: January 26, 2024

1. Introduction

At Fazato, we aim to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes a product may not be what you expected. In these cases, we offer a straightforward refund and exchange policy.

2. Refund and Exchange Period

• Time Frame: We offer a 7-day return and exchange policy, which means you have 7 days after receiving your item to request a return or exchange.
• Condition of Goods: To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

3. How to Initiate a Return or Exchange

To start a return or exchange, you can contact us at [Contact Information]. If your return or exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping

• Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Shipping Method: Use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Contact Information].

7. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. Please get in touch if you have questions or concerns about your specific item.

8. Problems with Your Order

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

9. Contact Us

For more information about our refund and return policies, please contact us at contact@fazato.com